Student loan servicer pauses payment counts tracking in a move experts say could cause confusion
CNN
Students logging into their student loan servicer accounts may not be able to see their progress in loan forgiveness payments after the Department of Education stalled payment counts.
Students logging into their student loan servicer accounts may not be able to see their progress in loan forgiveness payments after the Department of Education stalled payment counts. One of the largest student loan servicers began notifying borrowers that it is temporarily removing the ability to track loan forgiveness payment counts for income-driven repayment plans in a move that some experts say could cause confusion for borrowers. “Federal Student Aid has temporarily removed the forgiveness payment counts for income driven repayment. Unfortunately, our representatives do not have any additional information related to your IDR forgiveness counts. Please continue to visit StudentAid.gov for updates,” an automated voice message said through the MOHELA (Missouri Higher Education Loan Authority) customer service phone line. MOHELA manages more than 7 million federal student loan accounts, according to its 2024 financial disclosure and is one of several student loan servicers that the Department of Education contracts with to collect student loan payments from borrowers. The temporary pause that could affect some of those millions of borrowers comes as litigation continues over former President Joe Biden’s student loan repayment plan, which promised lower monthly payments and a faster path to loan forgiveness. It also comes as the Trump administration has sought to eliminate the Department of Education and roll back the previous administration’s student loan forgiveness policies. The Biden administration had introduced a series of more affordable payment plans including the the Saving on a Valuable Education (SAVE) plan in 2023, which allowed borrowers to cap their monthly student loan bills at 5% of their income, instead of the previous 10%. Republican state attorneys general sued, arguing the plans were too generous and footed by non-college-educated taxpayers.
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