StubHub tricks people with ‘bait-and-switch’ pricing scheme, DC attorney general alleges
CNN
Millions of sports fans and concertgoers are being duped by a deceptive pricing scheme at StubHub, according to a lawsuit filed by Washington, DC Attorney General Brian Schwalb.
Millions of sports fans and concertgoers are being duped by a deceptive pricing scheme at StubHub that hides the true cost of tickets until the very last moment, according to a lawsuit filed Wednesday by Washington, DC Attorney General Brian Schwalb. The lawsuit accuses StubHub of deploying pricing tactics that “trick” consumers into overpaying for tickets and are designed to boost profits. “StubHub uses a classic bait-and-switch scheme,” the lawsuit said, describing what’s known as “drip pricing” where only part of the product’s price is advertised initially. The attorney general’s office describes how StubHub uses a countdown clock to create a “false sense of urgency” to ensure consumers are “pressured into the purchase out of fear that they risk losing the tickets.” Since StubHub adopted this pricing model in 2015, the company has sold almost 5 million tickets to Washington, DC, consumers alone, generating $118 million in “hidden” fee revenue, according to the attorney general’s office. “StubHub lures consumers in by advertising a deceptively low price, forces them through a burdensome purchase process, and then finally reveals a total on the checkout page that is vastly higher than the original advertised ticket price,” Schwalb said in a statement on Wednesday. “This is no accident—StubHub intentionally hides the true price to boost profits at its customers’ expense.”
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