Southwest's service meltdown cost it $75 million
CNN
Southwest Airlines says that its recent service problems, which prompted it to cancel more than 2,000 flights over a four-day period, cost the airline $75 million.
That's just one of the headwinds facing the discount airline. Southwest warned Thursday that it believes revenue will take a $100 million hit this quarter from the lingering effects of the Covid surge caused by the Delta variant -- even though bookings have improved recently, especially during the upcoming holiday travel period. About $40 million of that hit is expected to come in October.
Still, that's an improvement from the revenue hit in the third quarter, when the airline believes it lost $100 million in sales in August alone and $200 million in September because of reduced flying caused by the Covid surge.
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