Some Super Bowl bettors in Ontario who won still haven’t been paid. Here’s why
Global News
"Contacting customer care will not expedite this process," an email from the OLG to a Proline+ player said.
Weeks after the Super Bowl, the Ontario Lottery and Gaming Corp. is still working through a backlog of verifying players’ banking information so that funds can be withdrawn, and it’s not clear when the problem might be solved.
OLG spokesperson Tony Bitonti told Global News there was a “significant influx” of new players on the corporation’s website and Proline+ sports-betting service in the lead up to the Super Bowl, which took place Feb. 11.
Proline+ had offerings and promotions leading up to the game, and Bitonti said the OLG is “pleased” with the customer response.
But now the OLG is facing a “higher than usual number of bank account verification requests” and is trying to work through the backlog so that those who won money and hadn’t already had their banking information verified can actually withdraw their funds, Bitonti confirmed.
Global News asked the OLG how many accounts are still awaiting verification and how long it might take for the backlog to be solved, but those questions were not addressed.
The OLG website says it typically takes less than five business days to verify banking information, but it might take longer depending on the volume of requests.
There have now been 20 full business days since the Super Bowl.
“OLG has a responsibility to ensure that the ownership of all bank accounts added to OLG.ca are verified,” Bitonti said.
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