ServiceOntario locations to open in Staples stores by Feb. 1
CTV
The Ontario government is expected to make an announcement about reviewing ServiceOntario locations Monday morning.
Six ServiceOntario centres will open in Staples Canada stores across the province by the end of the week.
As of Feb. 1, Ontario residents will be able to access in-person government services at Staples Canada retail stores in Oakville, Strathrow, Newmarket, Scarborough, Tillsonburg and Welland.
The new centres are part of a three-year pilot program launched by the Doug Ford government with the aim of bettering customer service and increasing convenience.
An additional three centres will open later this year in Keswick, Hamilton, and Toronto.
The announcement was officially made by Minister of Public and Business Service Delivery Todd McCarthy on Monday morning after weeks of speculation.
The government said that expiring contracts provided them with an opportunity to “reassess” ServiceOntario’s service delivery.
Over a dozen retailers were engaged in the process, the government said, and factors such as customer service excellence, community presence, cost effectiveness and scalability were considered.
