Saskatchewan travel agents not getting commission from Sunwing cancelled flights

Jamie Milton, president of Uniglobe Carefree Travel in Saskatchewan said some travel agents have been working on Sunwing bookings for large groups for a year to a year and a half.

The Sunwing flight cancellations have been hitting Saskatchewan hard, with many holiday seekers grounded or left stranded.

But more than just customers are feeling the Sunwing effect, as some travel agents are saying they aren’t receiving their commission from the airline, which make up a large chunk of their earnings.

“Every single advisor in my organization worked all through Christmas, all through New Year’s, putting in 18-hour days, missing time with their own families to help our clients, and the Sunwing clients to get to their destination, or needed to get home,” Jamie Milton, president of Uniglobe Carefree Travel said.

Many Canadians were left stranded, some missing Christmas with their families as they waited for Sunwing to fly them back home.

“That was a very stressful time. And just when you think things are going to start to get better, in the beginning part of January we learned that Sunwing cancelled the entire operation out of Saskatchewan for the month of January.”

Milton said those long days continued as they worked to get thousands of clients rebooked, refunded, or find the best options for them.

“We had to call brides and let them know their wedding wasn’t going to happen that week.”

She claimed Sunwing told them they wouldn’t be paid for all the extra work they put in.