Rogers outage: What we know so far about refunds for Friday’s service disruption

Rogers' outage Friday ranged from minor annoyances for some to major disruptions for others and many small businesses. So what are you owed? Here's what we know.

Rogers Communications’ network outage on Friday left consumers and businesses without service for nearly a full day — and now they’re looking for compensation.

The outages affected wireless service, internet connectivity and phone lines, as well as important infrastructure such as the Interac payment network.

Rogers eventually told frustrated consumers that a maintenance issue was behind the downed service, and promised that users would be “proactively credited” for the disruption.

Rogers CEO Tony Staffieri told Global News in an interview Monday that the company would “do the right thing” when it comes to reimbursing affected users and businesses alike.

So what are Rogers customers owed, and when will the compensation land in your account? Here’s what we know so far.

Staffieri said Monday that the telecom giant ran a “root cause analysis” into the system failure that confirmed initial assumptions about an error in the code of a network maintenance upgrade.

That error was pushed through the Rogers system, which overloaded the network with data and caused equipment to fail, he said.

The company is still seeing “very few intermittent issues” but Staffieri did not have an exact figure on how many customers are still without service on Monday afternoon.