Roblox increases safety guidelines with age verification, grouping users into age-based chats

Roblox is stepping up its age verification system for users who want to privately message other players and implementing age-based chats so kids, teens and adults will only be able to message people around their own age.

The moves come as the popular gaming platform continues to face criticism and lawsuits over child safety and a growing number of countries and jurisdictions are implementing age verification laws.

The company had previously announced the age estimation tool, which is provided by a company called Persona, in July. It requires players to take a video selfie that will be used to estimate their age. Roblox says the videos are deleted after the age check is processed.

Users can use the platform without submitting a face scan, but will be unable to access the chat function to talk with other users.

Roblox doesn't allow kids under 13 to chat with other users outside of games unless they have explicit parental permission — changes first brought in a year ago. Unlike different platforms, it does not encrypt private chat conversations, so it can monitor and moderate them.

While some experts have expressed caution about the reliability of facial age estimation tools, Matt Kaufman, chief safety officer at Roblox, said the system can accurately estimate a person's age within one or two years for people between the ages of about five and 25.

"But of course, there's always people who may be well outside of a traditional bell curve. And in those cases, if you disagree with the estimate that comes back, then you can provide an ID or use parental consent in order to correct that," he said.

After users go through the age checks, they will be assigned to age groups ranging from under nine, 9-12, 13-15, 16-17, 18-20 and over 21. Users will then be able to chat with their age group or similar age groups, depending on their age and the type of chat.

Voluntary age checks will be available immediately, while Roblox said it will start enforcing age checks in select markets, including Australia, New Zealand and the Netherlands, in the first week of December. The measure will expand to the rest of the world, including Canada, in January.

A growing number of tech companies are implementing age verification systems to comply with regulations or ward off criticism that they aren't adequately protecting children. This includes Google, which recently started testing a new age verification system for YouTube that relies on AI to differentiate between adults and minors based on their watch histories.

Instagram is also testing an AI system to determine if kids are lying about their ages, and place them in teen accounts that limit what they can see if they suspect the user is underage.