Resolve Covid Grievances Maximum Within 3 Days: Centre To All Departments

An analysis of grievance disposals in CPGRAMS reveals that about 87 per cent ministries or departments have disposed of grievances in less than 45 days, the order said issued by the Department of Administrative Reforms and Public Grievances (DARPG).

The Centre has asked all departments to give high priority to COVID-19 public grievances and resolve them within a maximum of three days, according to an official order. It also reduced to 45 days the maximum time limit to resolve grievances received through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), which is an online system for people to lodge their grievances from anywhere and anytime on issued related to central ministries, state governments and Union Territories. An analysis of grievance disposals in CPGRAMS reveals that about 87 per cent ministries or departments have disposed of grievances in less than 45 days, the order said issued by the Department of Administrative Reforms and Public Grievances (DARPG). "CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days," it said.