Que. woman says she waited 14 months for an Air Canada refund
CTV
A Dorval, Que. woman says she spent 14 months fighting with Air Canada over a refund worth about a thousand dollars. "I was already parting myself with this money, (and telling myself) that I would never see it again," said Toni Monzione, lamenting the fallout of a summer trip planned for Disney World in Orlando, Florida.
A Dorval, Que. woman says she spent 14 months fighting with Air Canada over a refund worth about a thousand dollars.
"I was already parting myself with this money, (and telling myself) that I would never see it again," said Toni Monzione, lamenting the fallout of a summer trip planned for Disney World in Orlando, Florida. She was hoping to go with her grandchildren, but says she saw that plan fall apart days before she was set to leave.
"A couple of days before departure, Air Canada notified us that our return flight was cancelled and they were giving us another flight at another time," she said.
Monzione says the new flights didn't work with their carefully planned itinerary. She and her husband, ALDO, pleaded with the airline to be put back on their original flight, she told CTV.
Instead, she says, Air Canada told them they could either take the new flight or cancel the trip.
"Well, I automatically did tell them -- if I cancel, will I get a credit? Because I don't want to lose my tickets, but you haven't really given me a choice,” she recounted. “They said, ‘don't worry, we'll work with you.’”
“Fourteen months later, nothing really happened," she said.
