Qatar Central Bank issues services for customers with disabilities, elderly

Doha, Qatar: Qatar s Central Bank has released a statement declaring its issuing of services for customers with disabilities and the elderly, in line...

Doha, Qatar: Qatar’s Central Bank has released a statement declaring its issuing of services for customers with disabilities and the elderly, in line with the Third Financial Sector Strategy and the ESG & Sustainability Strategy for the Financial Sector on Enhancing Financial Inclusion. 

The targeted customer groups are the customers with disabilities who are able to make their own decisions, in addition to the elderly. 

These services will aid in facilitating access for customers from the targeted groups in all bank branches and ATM locations for banking services by providing ramps, electronic doors, and tactile floor signals. 

A portion of the service staff will be trained on the basics of sign language as a virtual interpreter could be provided when in need. 

15% of ATMs will be equipped with Braille and audio headsets as a clear sign will be visible on ATM machines designated for each type of disability.