Passport delays almost cost Vancouver family their long weekend getaway
CTV
When the Rolfe family booked an Easter long weekend getaway to Las Vegas with their two teenagers, they realized their 18-year-old daughter Paige’s passport would expire right before the trip.
When the Rolfe family booked an Easter long weekend getaway to Las Vegas with their two teenagers, they realized their 18-year-old daughter Paige’s passport would expire right before the trip.
They sent Paige’s passport renewal application by courier in February, after seeing the approximate turnaround time of 20 business days on the Service Canada web page.
“We felt more than okay based on the information on their website,” said father Shaun Rolfe. “I ended up seeing the payment being processed on my credit card on March 23, so at that stage we figured we were all good, we would receive it by end of March, early April.”
When Paige’s new passport still hadn’t come a week before their April 14 departure from Vancouver, and after her parents received no reply to multiple tracking request emails to Service Canada, they started to panic.
“We made the decision we would get an emergency passport, which we heard you can do,” said Shaun. He brought Paige to the passport office in downtown Vancouver on Monday morning, and after waiting for hours, was initially turned away because their travel was just outside the 48 hours emergency passport window.
“I sweet talked us in the door that day, and ultimately that saved us,” said Shaun. “The passport was picked up by us at 3:30 p.m. on Wednesday, and we were at the airport at 4 a.m. on Thursday morning.”
His advice for other travellers who need to renew their passports before spring and summer travel? Don’t trust the wait-time estimate on the Service Canada website.
