Passenger Claims She Lost Her Pet At Airport Due To Air India's Negligence, Airline Responds
NDTV
Ms Karong added that she correctly locked the cage in the presence of airline personnel, but to her total surprise, one of the kittens escaped and ran away.
An Air India passenger has criticised the airline's staff for allegedly losing one of her kittens at Delhi's Indira Gandhi International Airport's Terminal 3 due to their "negligence". Sony S Somar, a graphic designer, took to Twitter to share her friend's ordeal while travelling with the airline. My friend's pet is missing due to negligence by @airindiain staff. This is a heart-wrenching tragedy and your negligence is inexcusable. You must take responsibility for your actions and make things right immediately. @RNTata2000A few screenshots explaining what happened. pic.twitter.com/8b4lGenjRR Screenshot of emails sent to @airindiainpic.twitter.com/OBnrBg1E7e
On April 25, Mr Somar tweeted, "My friend's pet is missing due to negligence by @airindiain staff. This is a heart-wrenching tragedy and your negligence is inexcusable. You must take responsibility for your actions and make things right immediately. @RNTata2000 ." He also shared a few screenshots of an email sent to the airline by his friend, Jangneichong Karong.
Ms Karong was travelling from Delhi to Imphal on April 24 with two pet cats. She arrived at the airport at 6.30 am for the 9.55 am flight, according to her email. However, at the check-in counter, the staff informed her that if she wanted to bring the kittens into the cabin, she would have to reschedule her flight or upgrade to business class.
