Ottawa 911 falls short of target response time in 2023
CTV
A report for Ottawa's emergency preparedness committee shows the city's 911 service fell short of the target time the city sets for an operator to connect with a caller.
A report for Ottawa's emergency preparedness and protective services committee shows the city's 911 service fell short of the target time for an operator to connect with a caller.
According to the 911 annual report for 2023, calls to the emergency system were answered by an operator within six seconds 89 per cent of the time.
The Service Level Agreement between the City of Ottawa and the Ottawa Police Services Board requires that 97 per cent of 911 calls be answered within six seconds from the time a call is received.
It's the third year in a row the call response standard was not reached, but an improvement from 2022 when calls were answered within six seconds 81 per cent of the time.
The report notes the industry national standard for 911 response time is for 90 per cent of calls be answered within 15 seconds and 95 per cent to be answered within 20 seconds.
If the city was to adopt these standards for this performance indicator, it would be meeting it with 100 per cent compliance, the report said.
"A contributing factor in 2023 was that call volume was higher than normal partly due to technological and software application updates on cell phones and other devices that resulted in erroneous calls to 9-1-1, across North America," the report said.
Parts of the province are expecting significant amounts of spring snow over a 24-to-36-hour period.
Steve’s Music Store in Toronto was more than just a place to buy a new guitar or grab a fresh set of picks and strings.
A Toronto driver is facing multiple charges after allegedly driving in the opposite lanes on Highway 11 in Muskoka early Sunday morning.
While Friday marked Persian New Year, Iranians gathered at Churchill Square Sunday to celebrate Nowruz 2585.
The Lake Huron Primary Water Supply System board formally approved contracts for a critical pipeline project. This milestone marks the end of a long journey involving boil water advisories and water conservation measures that have impacted the community since the fall of 2019.
Edmonton’s High Level Bridge is closed due to a collision.
Calgary city council is set to hear from hundreds of residents beginning Monday as a high-stakes public hearing gets underway on whether to repeal the city’s controversial blanket rezoning bylaw.
Ottawa’s nominee for federal fiscal watchdog will face questions from members of Parliament on Monday after a turbulent period for the budget office.
B.C. crews rescued two fallen hikers from a mountain Saturday afternoon—one of whom suffered critical injuries.
One of the world’s largest credit ratings agencies says Saskatchewan is equipped to weather the current global economic uncertainty thanks to its strong economy.
A Cambridge woman has been charged with setting a house fire that sent one person to hospital.
An Ontario man faces a lifetime hunting ban and $730 in fines after pleading guilty to moose hunting violations. Conservation officers found the animal without a required tag following an investigation.