Ooredoo Qatar champions AI in digital transformation
The Peninsula
Doha, Qatar: Innovation is crucial in driving transformation and enhancing customer experiences in today s ever evolving digital world. Ooredoo Qatar,...
Doha, Qatar: Innovation is crucial in driving transformation and enhancing customer experiences in today’s ever-evolving digital world. Ooredoo Qatar, a leading telecommunications provider, is at the forefront of this revolution, leveraging cutting-edge Artificial Intelligence (AI) technologies to redefine the way we connect and communicate.
Forward-thinking and with a strategic focus on integrating AI into its operations, Ooredoo Qatar has implemented over 10 AI use cases that are reshaping telecommunications services. These AI applications are not just about technology; they help to empower its customers, upgrade its network capabilities and foster innovation in the products and services they offer.
Ooredoo’s Service Operation Centre stands as a prime example of the company’s excellence in AI implementation. Recently honoured with the Network AI Award at the 2024 FutureNet MENA Awards, Ooredoo showcased its pioneering AI solution designed to optimise network performance. By harnessing the power of AI and machine learning, Ooredoo Qatar has transformed its fault detection and root cause analysis processes.
The AI use case focused on identifying critical issues, detecting irregularities, associating incidents with customer segments, applying automated analysis, and enabling advanced correlation between different abnormalities. This approach has led to a 30% reduction in the Meantime to Resolve (MTTR), showcasing the transformative impact of these technologies and ensuring seamless connectivity and exceptional service for its customers.
Ooredoo’s recent collaborations with hyperscalers have positioned the company as a strategic partner for businesses seeking innovative solutions. Through these partnerships, Ooredoo offers advanced capabilities and cutting-edge solutions that drive business growth and innovation in the industry.
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