Ontario woman shocked when U.S. car rental company forces her to buy its car insurance

An Ontario woman is out more than $900 after a U.S. car rental company said it no longer accepts Canadian car insurance.

An Ontario woman is out more than $900 after a U.S. car rental company said it no longer accepts Canadian car insurance.

"I had my back up against the wall, so I didn't have a choice. I had to pay it," said Cynthia Pullano, of Woodbridge.

Pullano said she was in Fort Lauderdale, Fla., with her sister in January and had rented a car in advance through travel website Expedia.

The cost to rent the car for one week was $372, but when Pullano arrived to pick it up, the rental company, Priceless Car Rental, said she must also pay for car rental insurance, even though she has rental coverage through her own policy.

"He claimed they were no longer accepting Canadian car insurance, and for that reason, I had to pay," said Pullano.

Pullano says the insurance coverage plus a fee to cover highway tolls cost her an additional $562, boosting the total cost of the rental car to $934.

The rental company would not let her rent the car unless she obtained rental coverage, even though Pullano insisted she didn't need it.