Ontario woman 'shocked' when denied insurance refund after husband dies before vacation
CTV
An Ontario woman said she was shocked after her insurance company refused to refund coverage she purchased for a vacation that was cancelled after her husband died.
An Ontario woman said she was shocked after her insurance company refused to refund coverage she purchased for a vacation that was cancelled after her husband died.
Kathryn Ogiltree of Burlington said she and her husband, Bob, married for 48 years, decided last August to book a two week stay in Clearwater in March 2023.
"We thought let’s go away in 2023 because we haven't gone away because of COVID, so we were really looking forward to it,” she said.
The total cost of the two week stay came to $4,986 U.S. and they had to pay a deposit of half up front of $2,476 U.S., Ogiltree said, adding that she also chose to pay $383 U.S. for cancellation insurance.
"I paid (for cancellation insurance) and I got the confirmation I had it, but not even a month later, Bob passed away suddenly,” Ogiltree said. “He had a massive heart attack on September 21.”
While coping with Bob's death, Ogiltree said she reached out to the vacation rental, VRBO, and that ,while it was confirmed she paid for cancellation insurance, it appeared the money was never actually applied to a policy.
"I received confirmation that I would receive an email and it would come in two parts, but I never got it,” she said. “Nobody is taking responsibility for this error and it's my feeling I should get my money back.”
