Ontario student told she'd lose $4,000 after mistake made on flight booking
CTV
An Ontario student who was attempting to book two round-trip international airline tickets was told an error she made while booking the flights could cost her $4,000.
An Ontario student who was attempting to book two round-trip international airline tickets was told an error made in her booking could cost her $4,000.
Mandeep Kaur, a student in Toronto who moved from India for her studies, told CTV News Toronto she wanted to buy two airline tickets for her parents as a surprise because they’d never been to Canada.
Kaur said she found the airline tickets online but made a mistake while completing the booking.
“I was trying to book it for March 8, 2023, but I accidentally put February 8, 2023,” Kaur explained.
Kaur bought the tickets through the website Kiwi.com and said she tried to contact the website by calling and emailing them just a few minutes after she realized she made the mistake.
“Right away, I noticed it was the wrong date I booked. It was unintentional as I never wanted to book that flight," Kaur said.
She said she was told that by a customer service agent that, because of the type of tickets she purchased, there were no changes or cancellations allowed. The tickets cost her a total of $3,956.
