Ontario family forced to pay $32,900 bill because of travel insurance confusion
CTV
An Ontario couple said they were shocked after learning they’re on the hook for a $32,900 because of a rule they didn't know existed.
"I'm so disappointed. I’m broken and sad," Maple, Ont. woman Freda Burton told CTV News Toronto.
Freda's husband, Vashni Burton, went to Jamaica in December of 2020 for a prolonged stay. While he was there in August 2021, he suffered a stroke and Freda flew down to be by his side.
Concerned for his care, they decided fly him home from Jamaica to Vaughan by air ambulance because they though they had travel coverage through an insurance plan.
The cost was almost $33,000 and they thought they would be reimbursed when they got home.
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