On X User's "Separate Seat For Family" Complaint, IndiGo Says "Pre-Book"
NDTV
Reacting to the tweet, Indigo recommended customers to pre-book their preferred seats online for hassle-free travel.
From missing seat cushions to finding a screw in a sandwich, in recent months, several unusual incidents have occurred on IndiGo flights. Now, a man took to social media to express disappointment with IndiGo Airlines. Akshay Baheti, an X (formerly Twitter) user, shared how the airline handed over four seats far apart while he was travelling with his wife and two kids, aged 3 and 8, from Chennai to Mumbai on March 31. He revealed that he was given four different boarding passes which indicated four different seats. The seats went from the 10th row to the 19th row. The exact seats were 10E, 11B, 18E and 19B. I, my wife, & our 8 & 3 year old kids, traveling on @IndiGo6E on the same PNR, allotted 4 separate seats!! We 2 will manage,but not sure about those sitting next to the kids 😂Indigo is indeed unique. Dont think any other airline allots separate seats to 3 year olds@virsanghvipic.twitter.com/G8JPlgYjY9 Mr Baheti, we never wish to separate a family flying together by assigning separate row seats. However, as checked, you completed your check-in at the airport, wherein the seats were assigned based on availability. (1/2)
"I, my wife, & our 8 & 3 year old kids, traveling on @IndiGo6E on the same PNR, allotted 4 separate seats!! We 2 will manage,but not sure about those sitting next to the kids. Indigo is indeed unique. Dont think any other airline allots separate seats to 3 year olds," Mr Baheti tweeted.
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