"Nightmare...": Air India Passenger Misses Life Event, Slams Airline

"I'm sharing this because I hope Air India will take this seriously, expedite my refund and improve their processes so others don't face such harrowing experiences," Shivani Bazaz, whose Air India flight was delayed for 18 hours, said in a post on X

A woman has shared what she called "nothing short of a nightmare" when an Air India flight delay of 18 hours left her stranded in Italy's Milan. Due to the long delay and the subsequent hassle in booking another flight and retrieving her checked-in luggage, she said she missed a key part of her sister's wedding, and lost Rs 50,000 that she paid for a business class upgrade. I was stranded at the airport overnight with:•No lounge access•No proper communication•No accommodation or food providedIt was a cold night and there were children and old people suffering in a deserted airport. This is a clear violation of passenger rights.

"The only reassuring person during this ordeal was Air India's manager in Milan, Preeti Singh, who promised my luggage would be sent and assured me of a refund for the Rs 50,000 I paid for the upgrade," Shivani Bazaz, a journalist based in Delhi, said in a post on X today.

"But it has been over a month, and despite countless follow-ups, I am yet to receive the refund. The delay in addressing this has shattered my trust in Air India, an airline I chose in good faith over other options," Ms Bazaz said.