NHAI brings new guidelines for toll plazas: Maximum 10-sec service time, no queue beyond 100 metres for vehicles

For this purpose, a yellow line at a distance of 100 meters from the toll booth will be marked in each toll lane, the NHAI said, adding that this is to inculcate a further sense of accountability in toll plaza operators. The NHAI said these guidelines are aimed at ensuring "minimal waiting time at the toll plazas".

In order to make traveling easier and for quicker passage of vehicles through the toll plaza, the National Highways Authority of India (NHAI) has brought in new norms and guidelines so that it reduces the time of the movement of vehicles. These guidelines have been issued by the National Highways Authority of India (NHAI) as it seeks to minimise waiting time at toll plazas and ensure service time of not more than 10 seconds per vehicle even during peak hours. Noting that although at most of the toll plazas, there is no waiting time after the mandatory 100 percent FASTag, the NHAI said, "even then if there is a queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 meters from the toll booth".