N.B. man denied flight due to tear in passport’s seam
CTV
What seemed to be a minor passport issue turned into a major problem for a New Brunswick man who was denied a boarding pass from Air Canada.
What seemed to be a minor passport issue turned into a major problem for a New Brunswick man who was denied a boarding pass from Air Canada.
Chris Andersen of Oak Bay, N.B., arrived in Montreal on June 15 after finishing a cruise vacation with his wife Lori around New England and Atlantic Canada.
The couple were planning to fly back to Boston to get their vehicle, using Air Canada.
When Chris presented his passport at the airline’s check-in counter, the customer service agent immediately deemed it unacceptable.
“There was a little bit of a tear in the (document’s) seam,” said Chris. “No damage to the picture.”
Chris said it became clear after a few minutes the air carrier wasn’t going to accept the document.
Lori’s passport had similar fraying in the same location, but to a lesser degree with no complete tear.
