More than 1,400 TTC complaints were made in a single week in March. Here's what customers said
CTV
More than 1,400 TTC complaints were made in a single week in March provide a snapshot of a system that was dealing with a rash of violent incidents and a belief among some riders that the TTC wasn’t taking their safety concerns seriously.
An ‘agitated’ man threatens to ‘shoot up the subway.’ Another accosts a woman inside a TTC elevator and repeatedly hits her with an empty wheelchair. A third attacks a group of girls on a bus after yelling at them to turn their music off.
These are just a handful of the incidents reported by unnerved TTC riders in the week following the unprovoked murder of a 16-year-old boy at Keele Station in March.
The complaints, obtained by CP24.com through a freedom of information request, only cover the period of March 24 to March 31 and do not paint a comprehensive picture of the security issues the TTC was facing at the time.
But they do provide a snapshot of a system that was dealing with a rash of violent incidents and a belief among some riders that the TTC wasn’t taking their safety concerns seriously.
CP24 reviewed all 1,451 complaints that were logged by the TTC in the 24 hours prior to Gabriel Magalhaes’s murder and the six days following it.
Many of the complaints are service-based and are in relation to late vehicles or “rude” drivers.
But nearly nine per cent of the complaints (119) are classified as ‘security’ related and provide an anecdotal accounting of the concerns that were being raised by riders amid a wider conversation about safety on the TTC.
