'Mom, I can't get ahold of anybody at 911': B.C. woman faces difficulty getting ambulance for injured grandson
CTV
Issues last week with B.C.'s 911 service provider meant some callers, including a B.C. grandmother, faced long waits or were unable to get through at all.
Issues last week with B.C.'s 911 service provider meant some callers, including a B.C. grandmother, faced long waits or were unable to get through at all.
When seven-year-old Zach Ismail cut his foot on broken glass and his mom couldn't get the bleeding under control, his grandmother says repeated calls to 911 were met with a busy signal.
"She says, 'Mom, I can't get a hold of anybody at 911,' and I was like, 'How can that be?'" said Delta grandmother Erin Schulte
Schulte says she was at work at the time and made the 30-minute drive to her grandson. The frantic grandmother then put him in the car and rushed him to Surrey Memorial Hospital herself.
But says she could tell his condition was deteriorating.
"His eyes were drooping down and he was slouching down. Scary, because I had seen how much blood was on the garage floor (where he injured himself)," Schulte told CTV News.
The emotional grandmother recalled trying to comfort Zach.
