MoCI tightens oversight of car agencies to protect consumer rights

Doha, Qatar: The Ministry of Commerce and Industry (MoCI) has intensified its inspection campaigns across Qatar to ensure that car agencies adhere to...

Doha, Qatar: The Ministry of Commerce and Industry (MoCI) has intensified its inspection campaigns across Qatar to ensure that car agencies adhere to the highest standards of transparency and consumer protection.

These efforts come as part of the ministry’s continuous commitment to safeguard consumer rights and enhance market confidence. Some car agencies were temporarily shut down following repeated complaints from consumers over the unavailability of spare parts.

Assistant Director of the Consumer Protection and Combating Commercial Fraud Department at MoCI, Mohammed Ali Al-Adhbah, has said the high volume of complaints was the primary reason behind the closures.

Speaking to Qatar TV recently, he explained that inspections revealed certain agencies had failed to provide essential spare parts, directly violating consumer protection regulations. “The closure decisions were a necessary step after verifying that the agencies in question did not have the required spare parts available,” Al-Adba stated. 

“Thanks to swift enforcement, agencies have since worked to rectify the issue and supply the necessary parts before the end of their closure period.” MoCI emphasised that ensuring the availability of spare parts is a critical obligation for licensed car agencies and a key factor in protecting consumer rights. The Ministry reaffirmed its commitment to monitoring the sector closely, urging agencies to comply fully with regulations to avoid future penalties.