Man Claims Vistara Asked For "Cremation Centre Receipt" For Rescheduling Flight, Airline Responds

Twitter users called Vistara's behaviour shameful and shared their experiences too.

A Twitter user has slammed Vistara Airlines, a joint venture between Tata Sons and Singapore Airlines, claiming that he was asked to produce a "cremation centre receipt" when he asked for his booking to be rescheduled. The tweet has generated a barrage of responses from others users who not only called the airline's behaviour shocking but shared their experiences too. Vistara soon responded apologising to the user and promising they will look into the incident. Karthik Nagarajan's tweet has been viewed nearly 1.25 lakh times. hey @airvistara, asking for cremation centre receipt from a frequent traveler who asked for a booking to be rescheduled on family emergency basis is by far the coldest thing I have heard from a B2C brand, ever. I literally have no words.

"Hey @airvistara, asking for cremation centre receipt from a frequent traveler who asked for a booking to be rescheduled on family emergency basis is by far the coldest thing I have heard from a B2C brand, ever. I literally have no words," Mr Nagarajan said in his tweet.