Major EU airlines agree to refund passengers after pandemic flight cancellations

BRUSSELS - A group of European airlines agreed on Thursday to refund passengers whose flights were cancelled during the COVID-19 pandemic, and committed to provide better information on passengers' rights in future.

After talks with the European Commission, 16 airlines agreed to clear refund backlogs, to better inform travellers when companies would cancel flights and to offer vouchers only when passengers chose them.

The airlines included Air France-KLM, British Airways, Easyjet, Lufthansa, Ryanair, TAP, and Wizz Air among others.