'It’s brutal': Calgary company steaming mad after Google removes business profile
CTV
A Calgary business owner is frustrated and looking for answers after Google removed his business' profile without warning, resulting in a loss of bookings and damage to his company’s reputation.
Calgary business owner Bryce Gilbert is frustrated and looking for answers after Google removed his business' profile without warning, resulting in a loss of bookings and damage to his company’s reputation.
Mr. Steam Calgary provides carpet cleaning, upholstery cleaning and auto detailing services.
Gilbert says he created a business profile on Google when he launched Mr. Steam in 2019, and he has worked hard to earn a 4.9-star reputation with some 130 positive Google reviews from customers.
Gilbert said he’d never had any issues flagged by Google, and that’s why he was shocked and confused to receive an email on Oct, 8 indicating his profile had been restricted.
"It’s kind of emotional," he said. "I just woke up and it said my whole profile has been suspended, and now when you look me up on Google I’m not there. It looks like I closed or something.
"A lot of customers have told me, 'Oh I thought you were closed,' which is definitely not the case."
Gilbert's email from Google states Mr. Steam's business profile was suspended due to a policy violation, but it doesn’t outline what policy was violated.
