IRS is in crisis, Taxpayer Advocate warns
CBSN
Last year was the "most challenging year taxpayers and tax professionals have ever experienced," the Taxpayer Advocate said Wednesday in its latest annual report to Congress as the IRS gears up for the start of tax filing season on January 24. The top agency watchdog warned the agency is in crisis.
"There is no way to sugarcoat the year 2021 in tax administration: From the perspective of tens of millions of taxpayers, it was horrendous," wrote National Taxpayer Advocate Erin M. Collins.
Among those challenges for taxpayers and professionals: long processing times and refund delays, difficulty reaching the IRS by phone, correspondence that went unprocessed for "many months," limited and no information available on the "Where's My Refund?" tool for delayed returns and more, according to the report.
