IndiGo, Fined For Denying Boy With Special Needs, Announces Next Move
NDTV
IndiGo had on May 9 said that the boy was denied permission to board the Ranchi-Hyderabad flight as he was "visibly in panic". Aviation regulator DGCA had last week imposed a fine of Rs 5 lakh on the airline.
IndiGo will conduct an internal case study on how to better handle passengers with disabilities and special needs, especially when they are feeling distressed, its CEO Ronojoy Dutta has said.
The aviation regulator DGCA had last week imposed a fine of Rs 5 lakh on the airline for denying boarding to a boy with special needs at Ranchi airport on May 7.
IndiGo had on May 9 said that the boy was denied permission to board the Ranchi-Hyderabad flight as he was "visibly in panic".
Mr Dutta, in an interview to news agency Press Trust of India, said the airline would not appeal against the Directorate General of Civil Aviation's (DGCA) decision to impose the fine.
