In Race for 5G, Alarm and Security Services Get Stuck in the Middle
The New York Times
Covid-19 shutdowns and chip shortages have made it more difficult to upgrade devices and meet a deadline set by AT&T.
Melissa Brinkman’s troubles are threatening to slow down AT&T’s multibillion-dollar rollout of ultrafast 5G wireless technology.
Ms. Brinkman is the chief executive of Custom Alarm, a company that installs and monitors home and commercial security systems, fire detectors and personal emergency alert devices in and around Rochester, Minn.
Those alarm devices were mostly designed to communicate using slower 3G wireless technology. In early 2019, AT&T announced it would phase out 3G wireless service in February 2022, meaning that the devices would no longer have a connection after that date. Ms. Brinkman’s technicians were replacing the older gear, one location at a time, when the pandemic lockdown began in March 2020.
