'I should have had 4. I had 0': B.C. woman's pre-booked airport wheelchairs never showed up
CTV
Since breaking her hip two years ago, 77-year-old Sharon Spruston has found it more difficult to get around.
Since breaking her hip two years ago, 77-year-old Sharon Spruston has found it more difficult to get around.
"Now I use a cane. I cannot walk very far and have to use other methods to get certain places, like a wheelchair in the airport," she told CTV News.
Spruston pre-booked wheelchair assistance for her Flair Airlines flight from Vancouver to Winnipeg in late September.
When she checked in at YVR, she was told to wait.
Seventy-five minutes later, with no wheelchair in sight, a fed-up fellow passenger stepped in to help.
"A fellow beside me, he went and was gone for about five minutes and came back with a wheelchair," Spruston said. "He took me to my departure gate because Flair didn’t come through with their end of the bargain."
When she landed in Winnipeg, it was the same story: no wheelchair, despite her pre-booking.
