'I need to know where my money is': TD customers react to direct deposit issue
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Friday marked pay-day for many British Columbians, but some were shocked to find no cheque had been deposited. TD Bank was hit with "technical issues" that caused widespread outages for customers across western Canada.
Friday marked pay-day for many British Columbians, but some were shocked to find no cheque had been deposited.
TD Bank was hit with "technical issues" that caused widespread outages for customers across western Canada.
As minutes turned into hours, the damage from the disruption was being felt as money was being taken out of accounts as bills came due.
"I said let me go into my (TD branch). I'm still on hold; what's the worst thing that can happen? I need to know where my money is," said Simran Lal, a Surrey resident.
On hold for nearly four and half hours, Lal says she felt left in the dark as the money remained absent.
The disruption spread to businesses and industries.
Eric Naygard, a Coquitlam realtor, was forced to scramble as sales hung in the balance as he says lawyer trust accounts were frozen.
