'I'm terrified': TD Bank customer loses $12K to elaborate vishing scam
CTV
An Ontario woman said she lost $12,000 after she got a phone call from a fraudster pretending to be her bank.
When an Ontario woman was contacted by someone claiming to work at her bank last year, she said the person on the other end of the phone had so much information about her accounts she thought the call had to be real.
“He was able to list my name, my bank account info, he was able to tell me how much I had on my credit card. So I really believed it was TD Bank,” Amanda Law of Stoney Creek, Ont. told CTV News Toronto.
The caller said her account had been compromised and that she needed to transfer money out of it to protect her money, Law recalls.
“The caller said the fraudsters were TD employees hacking the account,” said Law who added, “I was panicking. He knew the branch number, he knew my address. He seemed to know everything which is why I fell into it."
Law was told to take money out of her account and transfer it using a bitcoin machine which they directed her to go to. In total, she lost $12,000 to the scam.
When Law reached out to TD Bank about the loss, the bank sent her correspondence that said: “The individual responsible had access to your financial information. You are responsible for protecting it under terms in your agreement. Your request for reimbursement has been declined.”
A spokesperson for TD Bank also told CTV News Toronto, “While we cannot speak on details of any customer case, I can confirm this case is still being investigated by our fraud team. Each customer circumstance is different and assessed accordingly.”
