How a scam call led to an unlikely friendship: "I told him to quit that call center, and he never went back"

We all get spam calls, and most people hang up on them. But one of those relentless phone scams led to an unlikely friendship. 

Stephen Ira Adams, who owns an insurance agency in central Louisiana, answers his phone constantly — even anonymous calls because that's just part of the business. In 2016, he got a call that unexpectedly moved him. He heard a pain that he knew all too well. 

"Something in that young man's voice, I felt like I could hear him through the phone that he was a broken person," Adams told "CBS Mornings" lead national correspondent David Begnaud.