'Horrendous': Saskatoon man stranded in Mexican parking lot overnight after flight cancellation
CTV
A Saskatoon man says he was left stranded overnight outside a Mexican airport after his flight was cancelled.
A Saskatoon man says he was left stranded overnight outside a Mexican airport after his flight was cancelled.
Joal Ebach was on his way home from a relaxing vacation in Cancun on Saturday when his nightmare began.
He said his flight was cancelled around 10 p.m., and passengers were told to leave the airport and meet Sunwing staff.
“We were told that Sunwing was waiting outside for us; they had buses for us and they were going to shuttle everybody to hotels. When we got outside that wasn’t the case at all,” he said.
Staff told passengers if they wanted help, they had to stay put, Ebach said. He says they waited for hours with no food or water.
“There were a lot of couples with younger kids, a person in a wheelchair, a lot of elderly and they’re just sitting on the curb,” he said.
Ebach said he felt disrespected and ignored by staff. He repeatedly tried to call Sunwing for support, but could not get in contact with the airline.
