HDFC refuses to address grievance of customer whose account was debited in unauthorised manner

HDFC has refused to address the grievance of the customer whose bank account was debited for Rs 56,763 in an unauthorised manner to settle alleged debts on a credit card. 

New Delhi: After it came to light that private lender HDFC Bank took Rs 56,763 from a customers account in an unauthorised manner to settle alleged debts on a credit card, which was neither requested nor used, the bank is yet to address the grievance of the customer.

While a senior official of HDFC Bank called the customer to say that he would look into the matter, almost three weeks have passed since and no action has been taken yet. The customer, meanwhile, has reported the matter to the RBI Ombudsman.

This episode occurred at an HDFC Gurugram branch where the bank issued a credit card to a customer (name withheld), which was never asked for, nor used.