Government Service Centres introduce 53 new services; waiting time reduced

DOHA: The Civil Service and Government Development Bureau (CGB) has announced remarkable progress in the modernisation of government service centres a...

DOHA: The Civil Service and Government Development Bureau (CGB) has announced remarkable progress in the modernisation of government service centres across Qatar during 2025, introducing 53 new services and achieving a customer satisfaction rate of 98%.

The Bureau shared the update through its official account on X, emphasising that these results reflect its sustained efforts to enhance the quality, accessibility, and efficiency of public services, in line with the goals of the Third National Development Strategy (2024–2030).

Throughout the year, the government service centres recorded significant improvements in operational performance and user experience. Streamlined procedures have led to a notable reduction in waiting times this year compared to 2024, while the range of services available to citizens and residents has expanded significantly.

Among the key initiatives launched is the “Sandak” service, which provides specialised support for senior citizens and persons with disabilities across seven service centers, reinforcing the Bureau’s commitment to inclusivity and equal access to government services.

In parallel with service expansion, the Bureau placed a strong focus on workforce development, training more than 300 employees in advanced customer service and communication skills to better meet the evolving needs of the public with efficiency, professionalism, and care.