Freshworks' 'Day Zero': It's All About Loving Your 'Kudumba' & Culture

From a 700-square-foot Chennai's warehouse to Silicon Valley, the story of Freshworks is nothing but inspiring.

New Delhi: From a 700-square-foot Chennai's warehouse to Silicon Valley, the story of Freshworks is nothing but inspiring. It's a tale of a company that stayed and earned together. The software company's founder Girish Mathrubootham believes that "Kudumba is what binds us (culture and company) together." 'Kudumba' means family in Tamil; which is similar to the Sanskrit word 'Kutumb'.

Freshworks started with a small idea for a 'fresh' helpdesk in 2010, Mr Mathrubootham said in a blogpost on Thursday. With 52,500 customers, the company saw its revenue grow in the first six months of 2021 to $169 million, up from $110 million in the first half of 2020. Its net loss shrank to $9.8 million from $57 million from a year ago, according to the company's filings.

"This was possible because of the dedication and commitment of our employees, customers, partners, and investors to a company that started 11 years ago," he said.

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