Flying is awful, complaints show. Here's how to make it less so for holiday travel.
CBSN
The volume of customer complaints against U.S. airlines is so high this year that the Department of Transportation reportedly cannot keep up with them for the first time ever.
Airline records related to flight delays and cancellations, lost luggage and damaged wheelchairs — the most common consumer qualms — have worsened since last year, an analysis of federal flight operations data by the U.S. Public Interest Group (PIRG) shows.
"It's not your imagination, air travel has become much more stressful. We have new fees, more cancellations, delays, long TSA lines and lost bags," Teresa Murray of the PIRG told CBS MoneyWatch.
On the eve of the D-Day invasion, Gen. Dwight Eisenhower spent the remaining hours of daylight with the paratroopers who were about to jump behind German lines into occupied France. A single moment captured by an Army photographer became the most enduring image of America's greatest military operation.
This story previously aired on March 6, 2016. Child Advocate: Do you know why you are here today? 911 operator: 911. What is your emergency? 911 operator: Is there anybody else in the house with you? Robin Doan [to 911]: I so hope my mom is not dead. Robin Doan [to 911]: Please can you just send somebody out here? Robin Doan [to 911]: I'm cold. I'm very cold. Robin Doan [to 911]: I heard my mama scream ... Robin Doan [to 911]: I want my mom. I want my mom. Robin Doan [to 911]: It's on Highway 70. It's about 13.3 miles out from the bowling alley. I have a purple shirt on I have purple pants on. Robin Doan [to 911]: All I want right now is my blanket and my pillow. ... I see him. I see him. Robin Doan [advocate interview]: I really don't want to go to sleep anymore. It makes me to where I'm too scared. I really don't want to go to sleep. OK. Robin Doan [advocate interview]: He had shot in my room and missed me. Advocate: Did you hear anybody say anything. Could you hear anybody talking? Robin Doan [advocate interview]: I don't know this for sure but I thought I saw a white eyes ... a white face. Robin Doan [advocate interview]: And when he shot I saw a flash. Robin Doan [advocate interview]: I can't talk about it. It's too heartbreaking. Levi King interrogation: Before I even realized it, I mean, I'd just pointed it at him and fired.