Flight delayed? Baggage lost? Here's how to apply for compensation

Chad Rose was slated to take an afternoon flight from London, Ont., to Ottawa when WestJet cancelled his trip the day of.

The airline put him in a taxi to Toronto's Pearson airport during rush hour for an evening departure instead. But at midnight, it too was cancelled after an hours-long delay WestJet attributed to crew constraints, Rose said.

He received a food voucher for late-night airport fare, but no hotel coupons were left after an hour in line.

“I felt like Tom Hanks in 'The Terminal,' kind of wandering around aimlessly,” Rose said of the experience from June 2022.