Filing your taxes? You might run into this CRA website ‘issue’

An ongoing technical issue with the CRA's website is leaving many Canadians frustrated, not being able to confirm if their information was received properly by the agency.

The tax deadline is just a few weeks away, and some Canadians who may have already filed with the Canada Revenue Agency are still wondering if their information went through.

A technical issue with the agency’s website continues and is frustrating many, with users reporting they can’t see important documents on their profiles like their T4 slips.

A Global News request for an interview with the CRA was declined, but a statement notes, “We are aware that some taxpayers are not yet seeing certain 2024 tax information slips on MyAccount or through the Auto-fill my Return service as early as in previous years.”

“We appreciate that this is of concern to taxpayers,” the statement added.

The CRA associates the problem with an update made to its systems as Canadians began filing their returns.

“This issue is linked to recent changes in how the CRA processes these slips. The CRA is actively working to address any outstanding issues, including consulting with issuers, to ensure tax slips are made available on the portal.”

The agency had said in January it was making a number of changes to its website to simplify various processes including how taxpayers sign in, and it appears at least one of the other upgrades still has some bugs in the system.

Taxpayers have been reporting these issues to their brokers and accountants, as well as venting frustration on social media with the common problem not being able to see their documents registered with the CRA.