Families shocked after Niagara Falls hotel cancels bookings made year in advance of solar eclipse
CTV
After having the foresight to book their Niagara Falls hotel rooms more than a year in advance, several families planning to take in the solar eclipse next month were shocked to find out their reservations had been cancelled.
After having the foresight to book their Niagara Falls hotel rooms more than a year in advance, several families planning to take in the solar eclipse next month were shocked to find out their reservations had been cancelled.
“We presume that they cancelled a bunch of the lower-cost reservations and flipped them to make more money, whether or not that’s true, they’re not telling us,” Katherine Wilson told CTV News Toronto on Sunday.
Wilson's family booked three rooms at the Wyndham Garden Niagara Falls Fallsview last April for $100 per night. She'd planned to take in the April 8 celestial show as part of a birthday celebration for her kids and nephew.
But on March 16, that booking was cancelled by the hotel.
“Unfortunately, due to an unforeseen extension in the stay duration of a large group currently accommodated at our hotel, we are facing constraints regarding room availability. Regrettably, this means we must cancel your reservation,” the hotel wrote in an email to Wilson.
Wyndham’s front office manager told CTV News Toronto a large group in-house extended their stay, which resulted in canceling all reservations. They refused to touch on why the current booking took precedence.
“The group has taken the entire hotel room inventory. It is very unfortunate that we were not able to prioritize our individual reservations this time,” Ankur Ahuja, the hotel’s front office manager, said on Saturday.
