Do you have these numbers in your phone book? 

94987 94987

This June, Tamil Nadu Generation and Distribution Corporation’s (TANGEDCO) dedicated helpline number ‘Minnagam’ will turn one. The hotline 94987 94987 replaces 1912, which was integrated with the new service number for consumers to register complaints including power failure, new electricity connections, billing issues and replacement of old electricity poles. Previously, consumers could make complaints only regarding power disruptions.

The automated call centre sends information to the local officials once a complaint gets registered through WhatsApp; and after the complaint is attended to, the consumer would be informed of it through SMS, says a note. The centralised customer care number receives more than 1000 calls a day with a majority being from the districts. Consumers who proactively flag issues say the department needs to get active on social media.

1913

This is a must-know number if you are a citizen of Chennai. One can dial the hotline 1913 of the Greater Chennai Corporation to give feedback on parks, roads, streetlights, stormwater drains and public health.

On an average, five people operate to take calls from this helpline; and this team is parked at Ripon Buildings. At the time of this article being published, the helpline was getting a lot of calls related to the local body elections. Generally, the number of calls peak during the monsoon when additional call agents are pressed into service. The call sheet is reviewed by the Greater Chennai Corporation Commissioner, and according to an article in The Hindu around 1% of the calls are classified as critical, with follow-ups done by agents every hour.

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