Disabled Ajax mother on Toronto Eras Tour ticket sale: 'It's completely inaccessible'

When Charmaine Tuzi learned that Taylor Swift was bringing her "Eras Tour" to Toronto later this year, she was elated as one of the dates fell on her daughter's 13th birthday.

When Charmaine Tuzi learned that Taylor Swift was bringing her "Eras Tour" to Toronto later this year, she was elated as one of the dates fell on her daughter's 13th birthday.

So, Tuzi decided to buy tickets, hoping it would be an excellent way to introduce her daughter to the live concert experience.

But, the disabled Ajax mother, who is an avid music lover and concertgoer, would soon hit a roadblock that would prevent her and her daughter from seeing the pop superstar.

Tuzi said a system that Ticketmaster put in place as a way to prevent scalpers, bots and resellers from getting concert tickets is keeping fans with disabilities from purchasing the accessible seats.

"It's completely inaccessible," she said.

For the "Eras Tour" and some other concerts, fans had to register for the "verified fan" sale. If selected, fans would get a unique access code that would allow them to buy tickets. Those who did not get an access code were out of luck.

"If we're not able to ask for our seats, then those sections appear open and available to all the able-bodied people who got codes," Tuzi said in an interview with CP24.