Customers of Sask. auto dealer might be eligible for compensation: consumer affairs
CTV
Those who suffered a financial loss because of their dealings with Big Q Auto in Wynyard, Sask. may be able to reclaim some of their lost funds, according to the province.
Those who suffered a financial loss because of their dealings with Big Q Auto in Wynyard, Sask. may be able to reclaim some of their lost funds, according to the province.
Big Q Auto held a license as a vehicle dealer from July 23, 2019 until it was suspended in November of 2022 and outright cancelled a month later.
Saskatchewan’s Financial and Consumer Affairs Authority (FCAA) says Big Q Auto violated consumer protection and business practices on multiple occasions by selling vehicles with serious mechanical and safety concerns.
In an FCAA decision, the agency outlines three cases in which customers of Big Q Auto claimed financial losses in their dealings with the business.
The first customer bought their 2015 Chevy Trax in June of 2022 from Big Q Auto. According to the FCAA, an SGI vehicle identification number (VIN) search was not provided. The customer attempted to work with the dealer to fix issues related to 02 sensors, the catalytic converter as well as the vehicle’s suspension.
Unable to contact Big Q Auto, the customer took their vehicle to a local mechanic where it was discovered that parts that were supposed to be replaced and new – appeared used.
The customer spent over $2,000 on repairs. It was later discovered the vehicle was involved in an accident in 2021. Damages to the vehicle were appraised at more than $5,000 at the time.
