Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India
The Hindu
Teleperformance, a global leader in business digital services, plans to hire 20,000 employees in India by 2024, with a total of 1,50,000 employees by 2025.
Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of nearly 90,000 in India, is planning to hire an additional 20,000 employees in 2024 as part of its announcement to have 1,50,000 employees in the country by the end of 2025.
“We are on course of that journey [of having 1.5 lakh people by 2025]. This is due to the growth seen in 2023 and expected growth in 2024. Also due to the vision of achieving scale and enabling transformation. We are excited to create opportunities,” said Anish Mukker, CEO India, Teleperformance in an interview.
The company, which has operations in 15 Indian cities from 34 sites in 2023 added two new sites this year, one each in Hyderabad and Gurugram. One more site will be operational in Greater Noida in February 2024, Mr. Mukkar said.
“We will continue to expand our operations in India and we will have a total of 36 sites by 2025. We are in active discussion with real estate companies to start a Mega Site either in North or West India that will also house the TP University,” he said.
To be located in a Tier 1 city, this site will have residential programme for 8,000 to 9,000 employees. This campus will have all the facilities to provide a holistic lifestyle for the company’s employees.
Besides this the company has also announced plans to have work places in two Tier III cities to attract local talent. It will also expand its staff strength in Tier II cities by 20%.
The company has also announced to hire more people with disabilities and from the LGBTQ community to have a diverse workforce.
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