Crew Member Spills Hot Chocolate On Flight, 10-Year-Old Suffers Burns

While the family has alleged that the airline did not provide enough support, the carrier has said they have arranged the family's return to India and will foot the medical bills.

Ordering a cup of hot chocolate on a flight turned into a traumatic experience for a 10-year-old after the beverage was accidentally spilled on her by a cabin crew member. The child allegedly suffered second-degree burns on her left leg. 

The incident took place on an Air Vistara flight from Delhi to Frankfurt on August 11 and the family has alleged that the airline did not apologise or pay for the medical costs. The airline has, however, clarified that its teams have been in touch with the family throughout, their return to India has been facilitated, and that all medical expenses will be borne by it. 

Rachna Gupta, who was travelling on the flight to Frankfurt with her daughter, Tara, also claimed that they missed their connecting flight to Lisbon because of the incident. Ms Gupta said that while a paramedic administered immediate first aid to Tara and the airline arranged an ambulance for them, they didn't get an apology and had to foot the high medical costs.