CRA launches Caller Name Presentation initiative to enhance trust and protect consumers

Doha, Qatar: The Communications Regulatory Authority (CRA) has commenced the gradual launch of the first phase of the Caller Name Presentation (CNAP)...

Doha, Qatar: The Communications Regulatory Authority (CRA) has commenced the gradual launch of the first phase of the Caller Name Presentation (CNAP) initiative, in collaboration with the telecom Service Providers; Ooredoo Qatar and Vodafone Qatar, and in coordination with the relevant national authorities. The initiative aims to protect consumers, enhance their trust in telecom services, and reduce fraudulent calls.

Under this initiative, the two Service Providers will implement the CNAP for all fixed and mobile voice calls made by legal entities within the country to local mobile numbers belonging to consumers. This includes calls from ministries and government entities, private companies, non-profit organizations, educational and healthcare institutions, associations, as well as banks and financial institutions.

This service is part of a comprehensive national initiative developed by CRA in coordination with Ooredoo Qatar, Vodafone Qatar, and relevant authorities across various local sectors. The initiative aims to enhance trust in phone calls and reduce fraudulent attempts targeting users through the impersonation of legal entities. The new service enables call recipients to identify the official, verified name of the calling entity before answering, allowing them to distinguish immediately between trusted and suspicious calls.

This initiative was launched to protect users from fraudulent calls, which often involve impersonation of legal entities to obtain sensitive personal or financial information. The CNAP service allows users to view the official registered name of the calling entity alongside the phone number in real-time, helping them make an informed decision on whether to accept or reject the call.

In this context, Engineer Ahmad bin Abdulla AlMuslemani, President of the Communications Regulatory Authority, stated, "Mandating the telecom Service Providers to implement the CNAP service establishes the foundations for safe and trusted communication in the State of Qatar. CRA will continue working with relevant stakeholders to develop innovative digital solutions that contribute to building a more secure telecommunications environment."